Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@noeastudio.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll provide instructions on how and where to send your package. Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.

You can always contact us with any return questions at info@noeastudio.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

If the issue is confirmed to be our error or the item arrived damaged or defective, we’ll cover the applicable return or replacement shipping costs.

Jewelry Care & Returns

Some of our jewelry pieces are finished with gold plating or other plated metal finishes. Plated jewelry may naturally develop oxidation, fading, or changes in color over time due to normal wear, exposure to moisture, oils, fragrance, cosmetics, and environmental conditions.

These changes are considered a normal characteristic of plated jewelry and are not considered a product defect.

If your jewelry arrives with a visible defect, damage, or an issue with the finish at the time of delivery, please contact us at info@noeastudio.com as soon as possible and include your order number and clear photos so we can review the issue.

Normal oxidation, fading, or discoloration that develops after use or over time is not eligible for return, replacement, or refund on the basis of defect.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, opened or used fragrance and candle products, gift cards, and items marked as final sale.

For hygiene reasons, certain jewelry or personal accessories may also be non-returnable once worn or opened. Please contact us at info@noeastudio.com if you have questions about a specific item before starting a return.

Sale and Sample Sale Items

Sale, final sale, and Sample Sale items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@noeastudio.com.